This affords us the ability to let our customers know when our vehicle will arrive to deliver or pick up material, all while not making a call to the driver,” said Zimmer. West Coast Sand and Gravel improved customer service by providing accurate ETAs to customers, “At any given time, we know where our trucks are located. West Coast Sand and Gravel’s employees quickly learned to navigate GPS Insight’s software platform and have been able to utilize its functionality to streamline reporting and gain access to quantifiable numbers. This has given them the ability to deliver great customer service, an effective method to communicate with drivers throughout the day, increased productivity and efficiency, and more. Since implementing The GPS Insight Vehicle & Asset Tracking Solution into their operations, West Coast Sand and Gravel now has insight into real-time location for every vehicle and piece of equipment in their fleet. They also needed a GPS tracking solution that was user-friendly so that employees would be able to use the software company wide. “A major concern for our company was finding a more efficient solution to relay information from drivers back to the office,” said Brad Zimmer, “we needed a method to confirm deliveries and pickups that was more effective and would not take up as much time for the driver or employees back at the office.” West Coast Sand and Gravel decided to look into GPS tracking to help them solve these challenges. “Anytime we needed to communicate information to a driver, we had to take time away from their day to speak with them on the phone,” said Brad Zimmer, Director Environmental & Special Projects at West Coast Sand and Gravel. This complicated how they were able to track productivity, customer service, and verify deliveries. Business Challengeīefore West Coast Sand and Gravel started using GPS tracking to monitor their vehicles and equipment, they relied heavily on communication via radio/phone with drivers. West Coast Sand and Gravel is dedicated to delivering outstanding customer service, ensuring the safety of their employees, and the responsible management of resources. They specialize in dirt import and export, environmental waste hauling, sports field products, and more. Since 1968, they have been providing California and Arizona with quality products and services. This allows employees to be reminded of basic OSHA safety practices, and also allows them to see things that could cause injuries or accidents so they can fix that and carry on with their work safely.West Coast Sand and Gravel services the construction industry delivering a wide array of materials in bulk as well as hauling off material. Every supervisor completes a report every week of safety observations they complete of their own employees for everyone to review. Their number one priority is safety and taking care of their employees while they are working with their company. Their 2014 OSHA recordable rate compared to the rest of the trucking industry was also staggering…West Coast’s rate was 2.04, while the industry average is 4.6. One of the most significant is the company average of consecutive injury free work days of 1,300. It is quite an accomplishment to be able to compete with some of the biggest companies in the business in production, sales, and even in OSHA standards for safety. As an employee of West Coast Sand and Gravel I believe that this company, even as a family business, is incredibly attentive to the industry they are a part of and go to great lengths to be competitive with their company-wide safety standards.
0 Comments
Leave a Reply. |